In the past years, too many false rumours have been spread about us over the internet, especially on various online forums to scare away any potential customers. We believe there might be some competitors out there, who cannot compete with us at a price and service point, that started all these false rumours. We refuse to stoop to their level and we do not adhere to practices such as bullying, shilling or buying reviews from customers. CanNet believes in fair competition and does not support such unfair practices. We have always tried our best to improve our services and assure that each and every customer is satisfied with our services and price. We are addressing all these rumours to be false and clarifying them as untrue.
1. CanNet does not implement any throttling (slowing down) of your internet
Please refer to our FAQ. CanNet does not slow down any customer's application any time of the day. We do not implement any form of internet traffic management practices. This is one of the biggest rumours that we believe originated from talk on online forums from competitors around 2 years ago.
CanNet always welcomes customers to come forward with their issues and complains of slow internet and tries to assist the customer and solve the issue as soon as possible. We try to educate people about reasons why your internet might be slow, as there are hundreds of reason why the internet can be slow or break down but we are always a call or a message away to assist you with your issue.
2. CanNet's internet quality is very stable with a vast network in Canada
It has been said that the our internet quality is bad and unstable, then again we have over 200,000 customers across Canada and there will always be a few customers who might have an unstable internet due to various external reasons which is similar to all the other ISPs out there. CanNet has good and stable internet network and we keep improving our infrastructure and we try to be as responsive as possible to make sure the problem doesn’t continue for a long time. With our vast network over 6 provinces, we aim to grow our customer base with a more stable and robust network and a fast technical response team to provide the worth of using our services.
3. CanNet customer service is on par with every other ISP out there
CanNet is providing 7 days a week live support over the phone and through our online channels. However, sometimes due to a very high volume of calls, you may have a slightly longer waiting time before one our customer service representatives will be able to speak to you . To provide faster services any time of the day, we plan to launch an additional 24/7 online support system starting from May 1st, 2018.
4. Dedicated technical support for our customers
CanNet technical support employees are well trained and dedicated in solving customer issues. We have different levels of customer support starting at level 1, 2 and 3. Every technical request is being handled on the same day. To further improve our services and speed up processes for our customers, we plan to launch 24/7 online support starting from May 1st, 2018.
5. CanNet is a registered member of the CRTC/CCTS
CCTS is a organization that handles consumers complaints. If any ISP receives complaints by their customers, it will automatically join the CCTS. If there are no complaint about the ISP to the CCTS, then the ISP would not need to join the CCTS.
6. CanNet's mission is to provide affordable high-speed internet services for people living in Canada
Due to our partnerships which are some important pillars of strong support, our costs can be significantly lower than other ISPs on the market as we don’t need to pay a lot of additional costs. We like to operate on economies of scale to reduce costs and promote efficiency.
Also we firmly believe that internet access is a right for every person in Canada and that plans should not cost an arm a leg. We are always trying to create plans with the customer's wallet in mind. We know how expensive life in Canada can get, therefore we do not want put such a big burden on people's internet bills in Canada.
CanNet has and will always only focus on the low prices and best services for their customers. We despise unfair marketing practices which we are sorry to inform is being used against us by some of our possible competitors. All we can do and wish to do is to let people to not follow such rumours but rather experience our service firsthand and deduce the truth. We cut our commission to bring the lowest price in the market, there is no way we would just bring in customers to throttle their internet knowing we have such competitors in the market waiting for us to lose our customers to them. We insist everyone to reach out to us directly with any problem or issues related to our service and we assure to help you to solve it even if we have to escalate the issue to higher management.
We hope by addressing some of these rumours that potential customers are more confident in our abilities to provide affordable high-speed internet services to people living in Canada.
30 Days Extended Warranty
You can try our services worry free for 30 days as we are providing a 30 days full refund Warranty for all new customers starting from their activation date. For any NEW customers, if you are for any reason not happy with our services, you can cancel within 30 days from your activation date and obtain a full refund after the modem is returned.
We welcome all our competitors to compete to see who are willing to provide customers with better services and lower prices. We do not spread rumours to scare away potential customers and we do not want to obtain customers by spreading false rumours trying to damage the reputation of others. We are not like other ISPs out there, who only want to post fake good reviews of themselves and pay people to buy good reviews. We welcome all our customers to post your real experiences on Google and RFD, whether you had a good or bad experience with our services. In the end we want to learn from all the experiences so that we can improve our services and products for all of our customers.
CanNet Management Team